Contact Us

Contact The Hops Collective’s team of customer service representatives to help with any concerns or queries. For your convenience, our friendly staff are available between 9:00 a.m. and 8:00 p.m. ET seven days a week.

Hops Collective

Address: 13724 Borate Street, Santa Fe Springs, CA 90670

Customer Care

Toll Free: +1 (800) 527-7769

Hours of Operation

Monday - Sunday

9:00 a.m. - 8:00 p.m. (EST)

EMAIL US ANYTIME

You may email a Hops Collective’s Sales Associate 24 hours a day, 7 days a week. Emails will be responded to within 24 hours.

New Corporate Orders	corporders@hopscollective.com
New Residential Orders	neworders@hopscollective.com
General Enquiries	cs@hopscollective.com
Address or Order Changes	orderchanges@hopscollective.com
Accounting/Billing Issues	billing@hopscollective.com
Delivery Status/Issues	delivery@hopscollective.com or check out our Order Status Checker App.
Damaged/Missing Gifts or Products	damages@hopscollective.com
Product Quality Issues	productquality@hopscollective.com
Refunds or Credits	refunds@hopscollective.com
Other Customer Service Issues	othercs@hopscollective.com