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Contact Us

Contact The Hops Collective’s team of customer service representatives to help with any concerns or queries. For your convenience, our friendly staff are available between 9:00 a.m. and 8:00 p.m. ET seven days a week.

Hops Collective

Address: 13724 Borate Street, Santa Fe Springs, CA 90670

Customer Care

Toll Free: 1-800-527-7769

Hours of Operation

Monday - Sunday
9:00 a.m. - 8:00 p.m. (EST)


You may email a Hops Collective’s Sales Associate 24 hours a day, 7 days a week. Emails will be responded to within 24 hours.

New Corporate Orders corporders@hopscollective.com
New Residential Orders neworders@hopscollective.com
New International Orders intlorders@hopscollective.com
Address or Order Changes orderchanges@hopscollective.com
Accounting/Billing Issues billing@hopscollective.com
Delivery Status/Issues delivery@hopscollective.com
or check out our Order Status Checker App.
Damaged/Missing Gifts or Products damages@hopscollective.com
Product Quality Issues productquality@hopscollective.com
Refunds or Credits refunds@hopscollective.com
Other Customer Service Issues othercs@hopscollective.com